Bug 220549

Summary:

External USB 3.0 drive does not work when attached to USB 2.0 port in laptop

Product:

Base System

Reporter:

Slawomir Wojciech Wojtczak <vermaden>

Component:

usb

Assignee:

freebsd-usb (Nobody) <usb>

Status:

Closed FIXED

Severity:

Affects Many People

CC:

hselasky, hyun, ken, mav

Priority:

---

Version:

11.0-RELEASE

Hardware:

amd64

OS:

Any

Attachments:

Description	Flags
10.2TB.pcap.gz	none
10.16G.pcap.gz	none
11.2TB.pcap.gz	none
11.16G.pcap.gz	none

Description Slawomir Wojciech Wojtczak 2017-07-07 22:19:30 UTC

When I attach working Western Digital Elements 2TB Drive with USB 3.0 interface to Lenovo Thinkpad T520 laptop with USB 2.0 port, it does not work.

The FreeBSD release is 11.1-RC1.

# uname -a
FreeBSD t520.local 11.1-RC1 FreeBSD 11.1-RC1 #0 r320486: Fri Jun 30 02:25:16 UTC 2017     root@releng2.nyi.freebsd.org:/usr/obj/usr/src/sys/GENERIC  amd64

Below are messages when I attach the drive.

# cat /var/log/messages
Jul  8 00:14:18 t520 kernel: ugen1.4: <Western Digital Elements 1048> at usbus1
Jul  8 00:14:18 t520 kernel: umass0 on uhub2
Jul  8 00:14:18 t520 kernel: umass0: <MSC Bulk-Only Transport> on usbus1
Jul  8 00:14:18 t520 kernel: umass0:  SCSI over Bulk-Only; quirks = 0xc101
Jul  8 00:14:18 t520 kernel: umass0:5:0: Attached to scbus5
Jul  8 00:14:25 t520 kernel: (da0:umass-sim0:0:0:0): got CAM status 0x44
Jul  8 00:14:25 t520 kernel: (da0:umass-sim0:0:0:0): fatal error, failed to attach to device
Jul  8 00:14:25 t520 kernel: g_access(918): provider da0 has error

# dmesg
ugen1.4: <Western Digital Elements 1048> at usbus1
umass0 on uhub2
umass0: <MSC Bulk-Only Transport> on usbus1
umass0:  SCSI over Bulk-Only; quirks = 0xc101
umass0:5:0: Attached to scbus5
(da0:umass-sim0:0:0:0): got CAM status 0x44
(da0:umass-sim0:0:0:0): fatal error, failed to attach to device
g_access(918): provider da0 has error
g_access(918): provider da0 has error
g_access(918): provider da0 has error
g_access(918): provider da0 has error

Regards.

Comment 1 Slawomir Wojciech Wojtczak 2017-07-08 15:06:17 UTC

Same behavior with other computer with FreeBSD 11.1-RC1 on USB 3.0 port.

This drive worked flawlessly on FreeBSD 10.x. Problems started on 11.x.

This drive also works good on Windows laptop/system.

Regards.

Comment 2 Hans Petter Selasky freebsd_committer

2017-07-08 15:13:17 UTC

Hi,

This is likely a SCSI / CAM protocol issue and not an USB issue.

Can you dump all the USB commands from 10.x and 11.1 ?

1) plug device and note ugenX.Y numbers
2) unplug device
3) start "usbdump -i usbusX -f Y -s 65536 -w freebsd10.pcap"
4) CTRL+C and safe .pcap file.

Repeat for FreeBSD 11.

--HPS

Comment 3 Hans Petter Selasky freebsd_committer

2017-07-08 15:15:45 UTC

What does the dmesg look like in FreeBSD 10 ?

--HPS

Comment 4 Slawomir Wojciech Wojtczak 2017-07-09 23:38:58 UTC

Created attachment 184210 [details]
10.2TB.pcap.gz

Comment 5 Slawomir Wojciech Wojtczak 2017-07-09 23:39:22 UTC

Created attachment 184211 [details]
10.16G.pcap.gz

Comment 6 Slawomir Wojciech Wojtczak 2017-07-09 23:39:49 UTC

Created attachment 184212 [details]
11.2TB.pcap.gz

Comment 7 Slawomir Wojciech Wojtczak 2017-07-09 23:40:06 UTC

Created attachment 184213 [details]
11.16G.pcap.gz

Comment 8 Slawomir Wojciech Wojtczak 2017-07-09 23:42:50 UTC

The story seems to be little more complicated, but ....

10.16G.pcap.gz
Its 10.3-RELEASE with WORKING USB 3.0 (16G) drive on FreeBSD.
 
10.2TB.pcap.gz
Its 10.3-RELEASE with THIS NON WORKING USB 3.0 (2TB) drive on FreeBSD.

11.16G.pcap.gz
Its 11.1-RC1 with WORKING USB 3.0 (16G) drive on FreeBSD.

11.2TB.pcap.gz
Its 11.1-RC1 with THIS NON WORKING USB 3.0 (2TB) drive on FreeBSD.

Now about the 'story' ... I earlier had Lenovo Thinkpad W530 on which this 2TB drive worked flawlessly (on USB 3.0 port) and now I have Lenovo Thinkpad T520 on which this 2TB drive does not work (T520 does not have USB 3.0 ports).

Regards.

Comment 9 Slawomir Wojciech Wojtczak 2017-07-09 23:49:17 UTC

To be even more precise, I had 10.3-RELEASE on Thinkpad W530 and that 2TB drive worked good, I moved to Thinkpad T520 with 11.0-RELEASE (drive did not worked) and upgraded to 10.1-RC1 and that 2TB drive still does not work.

Comment 10 Slawomir Wojciech Wojtczak 2017-07-09 23:49:55 UTC

All the attached files are from the Thinkpad T520 on which this 2TB drive does not work.

Comment 11 Hans Petter Selasky freebsd_committer

2017-07-10 19:52:29 UTC

Thank you! I'll try to have a look at these traces when time permits.

Comment 12 Slawomir Wojciech Wojtczak 2017-07-19 13:48:24 UTC

Any progress? :)

Comment 13 Hans Petter Selasky freebsd_committer

2017-07-19 20:19:48 UTC

No, not yet.

Comment 14 Slawomir Wojciech Wojtczak 2018-05-24 08:45:28 UTC

Could not reproduce anymore.