devel/otrs runs a script upon installation that makes $PREFIX/otrs group
writeable. This directory is the otrs user's home directory. If procmail is
used for filtering incoming emails for this user into the OTRS system, it
will not work when this directory is group writeable. You will see log
messages such as the following in /var/log/maillog:
Jul 21 15:21:18 extranet procmail: Suspicious rcfile "/usr/local/otrs/.procmailrc"
The first attached patch, which should be added to devel/otrs/files/, makes
the bin/SetPermissions.sh script not make this directory writeable, thus
making procmail happy if you use it for mail delivery into otrs.
The second patch is to devel/otrs/files/pkg-message.in. This simply changes
the post install information to give the user an idea of the components of
otrs that need manual configuration after the port/package has been
patch to files/pkg-message.in:
How-To-Repeat: Attempt to use a .procmailrc file to filter mail for the otrs user.
Fix category (submitter is maintainer)
I'll take it.