Bug 127094 - ports/devel/otrs not installing p5-Text-CSV dependency
Summary: ports/devel/otrs not installing p5-Text-CSV dependency
Status: Closed FIXED
Alias: None
Product: Ports & Packages
Classification: Unclassified
Component: Individual Port(s) (show other bugs)
Version: Latest
Hardware: Any Any
: Normal Affects Only Me
Assignee: skv
Depends on:
Reported: 2008-09-04 20:00 UTC by Mike Duchene
Modified: 2008-11-11 09:30 UTC (History)
0 users

See Also:


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Description Mike Duchene 2008-09-04 20:00:06 UTC
After installing otrs on a fresh 7.0-STABLE, apache22 will fail with the following error:

[error] Can't locate Text/CSV.pm in @INC (@INC contains: ../../ /usr/local/otrs/Kernel/cpan-lib /usr/local/otrs/ /usr/local/lib/perl5/5.8.8/BSDPAN /usr/local/lib/perl5/site_perl/5.8.8/mach /usr/local/lib/perl5/site_perl/5.8.8 /usr/local/lib/perl5/site_perl /usr/local/lib/perl5/5.8.8/mach /usr/local/lib/perl5/5.8.8 . /usr/local) at /usr/local/otrs//Kernel/System/CSV.pm line 16.\nBEGIN failed--compilation aborted at /usr/local/otrs//Kernel/System/CSV.pm line 16.\nCompilation failed in require at /usr/local/otrs//Kernel/Modules/AgentStats.pm line 17.\nBEGIN failed--compilation aborted at /usr/local/otrs//Kernel/Modules/AgentStats.pm line 17.\nCompilation failed in require at /usr/local/otrs/scripts/apache2-perl-startup.pl line 168.\nBEGIN failed--compilation aborted at /usr/local/otrs/scripts/apache2-perl-startup.pl line 168.\nCompilation failed in require at (eval 4) line 1.\n

This problem was solved by manually installing the textproc/p5-Text-CSV port.

The otrs port should automatically install this as a required dependency.
Sorry I do not have a patch to submit :(


(manually install p5-Text-CSV)

cd /usr/ports/textproc/p5-Text-CSV
make install

(restart apache, problem solved)
How-To-Repeat: 1- fresh install freebsd
2- install useful ports (apache22, openldap24, pgsql, mod_perl2, php5 + extensions)
3- install otrs from ports:
cd /usr/ports/devel/otrs
make install PACKAGE_BUILDING=true \
  WITH_PGSQL=true \
  WITH_SMTP=true \
  WITH_LDAP=true \
  WITH_ISPELL=true \
4- follow directions in /usr/local/share/doc/otrs/INSTALL, configure the system to use mod_perl2
5- apache will fail on "Can't locate Text/CSV.pm in @INC (..." as shown above
Comment 1 Edwin Groothuis freebsd_committer 2008-09-04 20:00:14 UTC
Class Changed
From-To: maintainer-update->change-request

Fix category (submitter is not maintainer) (via the GNATS Auto Assign 
Comment 2 Edwin Groothuis freebsd_committer 2008-09-04 20:00:17 UTC
Responsible Changed
From-To: freebsd-ports-bugs->skv

Over to maintainer (via the GNATS Auto Assign Tool)
Comment 3 dfilter service freebsd_committer 2008-11-11 09:27:51 UTC
skv         2008-11-11 09:27:41 UTC

  FreeBSD ports repository

  Modified files:
    devel/otrs           Makefile distinfo pkg-plist 
  - Update to 2.3.3
  - Use USE_APACHE=1.3+ [1]
  - Add p5-Text-CSV as dependency [2]
  - Install DBUpgrade* scripts [3]
  Changes:        http://lists.otrs.org/pipermail/announce/2008/000104.html
  PR:             ports/127299 [1], ports/127094 [2]
  Submitted by:   Velko Ivanov <vivanov xx ivanov-nest.com> [1],
                  Mike Duchene <mp xx grymmjack.com> [2]
  Pointed by:     Victor Balada Diaz <v.balada xx coolbleiben.net> [3]
  Revision  Changes    Path
  1.18      +6 -5      ports/devel/otrs/Makefile
  1.11      +3 -3      ports/devel/otrs/distinfo
  1.11      +36 -0     ports/devel/otrs/pkg-plist
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Comment 4 skv freebsd_committer 2008-11-11 09:28:15 UTC
State Changed
From-To: open->closed

Committed, thanks!