Bug 166806 - Inability to reboot system
Summary: Inability to reboot system
Status: Open
Alias: None
Product: Base System
Classification: Unclassified
Component: kern (show other bugs)
Version: 9.0-RELEASE
Hardware: Any Any
: Normal Affects Only Me
Assignee: freebsd-bugs (Nobody)
URL:
Keywords:
Depends on:
Blocks:
 
Reported: 2012-04-10 00:10 UTC by RX
Modified: 2017-12-31 22:29 UTC (History)
0 users

See Also:


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Description RX 2012-04-10 00:10:15 UTC
Cannot reboot the system.  Last message seen on the console is "Uptime: 1d2h33m".  At this time the keyboard is unresponsive and a physical power cycle is needed to complete the reboot.

Hardware is:

Dell R815, Four AMD 12 Core CPUs, 64GB RAM.

How-To-Repeat: Use Dell r815.
Comment 1 attilio freebsd_committer freebsd_triage 2012-04-21 02:17:01 UTC
Are you eventually able to make some tests on that machine if I send
you some instruction/patches? Is the problem 100% reproducible?
Can you try by starting with showing "sysctl hw.acpi.handle_reboot"
and force it to 0 (and see what happens)?
Comment 2 RX 2012-05-01 01:30:47 UTC
On Apr 20, 2012, at 6:17 PM, Attilio Rao wrote:

> Are you eventually able to make some tests on that machine if I send
> you some instruction/patches? Is the problem 100% reproducible?
> Can you try by starting with showing "sysctl hw.acpi.handle_reboot"
> and force it to 0 (and see what happens)?


Hello Attillio,

I have hardware dedicated to resolving this problem.

The problem is 100% reproducible.

The sysctl you asked for is already set to zero.

sysctl -a |grep handle_reboot
hw.acpi.handle_reboot: 0

--RX
Comment 3 attilio freebsd_committer freebsd_triage 2012-05-01 16:29:19 UTC
2012/5/1, RX <rx@sigint.ws>:
> On Apr 20, 2012, at 6:17 PM, Attilio Rao wrote:
>
>> Are you eventually able to make some tests on that machine if I send
>> you some instruction/patches? Is the problem 100% reproducible?
>> Can you try by starting with showing "sysctl hw.acpi.handle_reboot"
>> and force it to 0 (and see what happens)?
>
>
> Hello Attillio,
>
> I have hardware dedicated to resolving this problem.
>
> The problem is 100% reproducible.
>
> The sysctl you asked for is already set to zero.
>
> sysctl -a |grep handle_reboot
> hw.acpi.handle_reboot: 0

Can you try to update your BIOS to latest available version and see if
handle_reboot changes its value?

Thanks,
Attilio


-- 
Peace can only be achieved by understanding - A. Einstein
Comment 4 RX 2012-05-02 12:34:58 UTC
On 05/01/12 15:29, Attilio Rao wrote:
> Can you try to update your BIOS to latest available version and see if 
> handle_reboot changes its value? Thanks, Attilio 

The system is already running the current bios version, 2.3.0.

What relation does handle_reboot have here ?  All systems I've checked 
have this set to '0'.

--RX
Comment 5 attilio freebsd_committer freebsd_triage 2012-05-12 17:18:11 UTC
2012/5/2 RX <rx@sigint.ws>:
> On 05/01/12 15:29, Attilio Rao wrote:
>>
>> Can you try to update your BIOS to latest available version and see if
>> handle_reboot changes its value? Thanks, Attilio
>
>
> The system is already running the current bios version, 2.3.0.
>
> What relation does handle_reboot have here ? =C2=A0All systems I've check=
ed have
> this set to '0'.

It means that your ACPI FADT doesn't likely have RESET_REG on.
However, maybe you don't even get to the cpu stopping part, can you
apply the following patch and tell me if you see more output before to
stop?
http://www.freebsd.org/~attilio/shutdowncheck.patch

Also do you have a serial console you can use on any of those machines?

Attilio


--=20
Peace can only be achieved by understanding - A. Einstein
Comment 6 RX 2012-05-15 01:42:36 UTC
On May 12, 2012, at 9:18 AM, Attilio Rao wrote:

> It means that your ACPI FADT doesn't likely have RESET_REG on.
> However, maybe you don't even get to the cpu stopping part, can you
> apply the following patch and tell me if you see more output before to
> stop?
> http://www.freebsd.org/~attilio/shutdowncheck.patch

Thanks.  Both checkpoints are reached.  The last line is "Rebooting...".


> Also do you have a serial console you can use on any of those machines?

I'll make it happen.

--RX
Comment 7 RX 2012-05-15 03:45:11 UTC
While working at setting up the serial console I noticed the system will =
reboot at the boot menu by hitting option #3.

--RX
Comment 8 Eitan Adler freebsd_committer freebsd_triage 2017-12-31 08:00:08 UTC
For bugs matching the following criteria:

Status: In Progress Changed: (is less than) 2014-06-01

Reset to default assignee and clear in-progress tags.

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