Bug 238550 - Touchpad (via SMBus) not working: Synaptics (SYN1B7F), Elantech - Acer Aspire V3-371
Summary: Touchpad (via SMBus) not working: Synaptics (SYN1B7F), Elantech - Acer Aspire...
Status: Open
Alias: None
Product: Base System
Classification: Unclassified
Component: misc (show other bugs)
Version: 12.0-RELEASE
Hardware: amd64 Any
: --- Affects Some People
Assignee: freebsd-bugs (Nobody)
URL: https://reviews.freebsd.org/D16698
Keywords: feature, needs-qa
Depends on:
Blocks:
 
Reported: 2019-06-13 20:36 UTC by Michal Kilijanek
Modified: 2024-10-04 22:40 UTC (History)
6 users (show)

See Also:

Attachments
dmseg output (26.45 KB, text/plain)
2019-06-13 20:36 UTC, Michal Kilijanek 		no flags Details
pciconf results (3.24 KB, text/plain)
2019-06-13 20:37 UTC, Michal Kilijanek 		no flags Details
xorg configuration file (2.41 KB, text/plain)
2019-06-13 20:37 UTC, Michal Kilijanek 		no flags Details
loader.conf (389 bytes, text/plain)
2019-06-13 20:38 UTC, Michal Kilijanek 		no flags Details
sysctl.conf (653 bytes, text/plain)
2019-06-13 20:39 UTC, Michal Kilijanek 		no flags Details
uname -a result (73 bytes, text/plain)
2019-06-13 20:40 UTC, Michal Kilijanek 		no flags Details
rc.conf (814 bytes, text/plain)
2019-06-13 20:40 UTC, Michal Kilijanek 		no flags Details
DMI information received with Linux (8.76 KB, text/plain)
2019-08-07 17:31 UTC, Michal Kilijanek 		no flags Details
I2C devices list on Linux (588 bytes, text/plain)
2019-08-07 17:34 UTC, Michal Kilijanek 		no flags Details
Linux lsmod results (5.01 KB, text/plain)
2019-08-07 17:35 UTC, Michal Kilijanek 		no flags Details
Linux lspci results (5.38 KB, text/plain)
2019-08-07 17:36 UTC, Michal Kilijanek 		no flags Details
Linux lsusb results (97.33 KB, text/plain)
2019-08-07 17:37 UTC, Michal Kilijanek 		no flags Details
Linux version information (106 bytes, text/plain)
2019-08-07 17:38 UTC, Michal Kilijanek 		no flags Details
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Description Michal Kilijanek 2019-06-13 20:36:10 UTC 
Created attachment 205040 [details]
dmseg output

This issue is similar to: Bug 238291, but Acer Aspire V3-371 has no trackpoint. 

Touchpad is not working (at all; cursor is not moving) in Acer Aspire V3-371. I tried various solutions corresponding to synaptics and elantech, but with no effect. 
I can use USB mouse, but no touchpad. 

I have tried patch from https://reviews.freebsd.org/D20507 - no effect, touchpad is dead. 
I also can't see psm0 device. 

When using the same disk on second laptop (Lenovo Y570) I don't observe any issue with touchpad. The same goes for other OSes on Acer Aspire V3-371 (so touchpad is not at fault).
Comment 1 Michal Kilijanek 2019-06-13 20:37:05 UTC 
Created attachment 205041 [details]
pciconf results
Comment 2 Michal Kilijanek 2019-06-13 20:37:53 UTC 
Created attachment 205042 [details]
xorg configuration file
Comment 3 Michal Kilijanek 2019-06-13 20:38:34 UTC 
Created attachment 205043 [details]
loader.conf
Comment 4 Michal Kilijanek 2019-06-13 20:39:39 UTC 
Created attachment 205044 [details]
sysctl.conf
Comment 5 Michal Kilijanek 2019-06-13 20:40:06 UTC 
Created attachment 205045 [details]
uname -a result
Comment 6 Michal Kilijanek 2019-06-13 20:40:53 UTC 
Created attachment 205046 [details]
rc.conf
Comment 7 Lorenzo Salvadore freebsd_committer freebsd_triage 2019-06-13 21:33:48 UTC 
I CCed two persons that I think might be able to help you. They helped me on a similar problem.
Comment 8 Michal Kilijanek 2019-08-07 17:31:48 UTC 
Created attachment 206338 [details]
DMI information received with Linux

Laptop model information on Acer site: 
https://www.acer.com/ac/en/US/content/support-product/5488?b=1&pn=NX.MPFEP.070&sn=NXMPFEP070522108F56600
Comment 9 Michal Kilijanek 2019-08-07 17:34:59 UTC 
Created attachment 206339 [details]
I2C devices list on Linux
Comment 10 Michal Kilijanek 2019-08-07 17:35:32 UTC 
Created attachment 206340 [details]
Linux lsmod results
Comment 11 Michal Kilijanek 2019-08-07 17:36:17 UTC 
Created attachment 206341 [details]
Linux lspci results
Comment 12 Michal Kilijanek 2019-08-07 17:37:17 UTC 
Created attachment 206342 [details]
Linux lsusb results
Comment 13 Michal Kilijanek 2019-08-07 17:38:07 UTC 
Created attachment 206343 [details]
Linux version information
Comment 14 Vladimir Kondratyev freebsd_committer freebsd_triage 2019-08-08 09:56:07 UTC 
It is SYN1B7F Synaptics touchpad attached through SMBus interface.
FreeBSD does not support such a devices yet.

AFAIK this touchpad should support PS/2 interface too but it looks like it has not been soldered.
Comment 15 Jung-uk Kim freebsd_committer freebsd_triage 2019-08-23 04:13:22 UTC 
FYI, some people are working on it.

https://reviews.freebsd.org/D16698
Comment 16 Vladimir Kondratyev freebsd_committer freebsd_triage 2019-08-28 11:13:14 UTC 
(In reply to Jung-uk Kim from comment #15)
> FYI, some people are working on it.

I wouldn't be too optimistic. Such Synaptics devices usually implements Synaptic's proprietery protocol which is not HID-compatible.
Comment 17 Mark Linimon freebsd_committer freebsd_triage 2024-10-03 06:24:30 UTC 
^Triage: clear stale flags.
Comment 18 Vladimir Kondratyev freebsd_committer freebsd_triage 2024-10-04 22:40:29 UTC 
(In reply to Vladimir Kondratyev from comment #16)
Sorry for necro-posting.

At second  glance I see I2C device present in Linux device list.

Most probably, this device is supported in current. If not, we should add its PNP string to ig4 driver.

acpidump -dt output will be help-full in that case