Port www/otrs is missing direcory $PREFIX/otrs/doc, accees rights 775, owner otrs:www.
Missing directory doc results in messages like "incomplete installation of package XXX" in the superadmins webinterface after installing, for instance, OTRS::ITMS from downloaded packages, where the doc specific file couldn't be installed.
The problem disappears when creating manually the reported doc directory with the appropriate access rights and ownership.
Hartmann: is it possible for you to create a patch to fix this?
This is fixed already in the ports tree. Probably should be closed now